Privacy Policy

How we handle and protect your information — including your health data

Information We Collect

When you schedule a dental appointment, complete our health questionnaire, contact us, or use our website, we may collect the following information:

  • Patient name, date of birth, and contact information
  • Appointment booking details (date, time, provider, service type)
  • Appointment history and treatment records (for continuity of care)
  • Insurance information and coverage details
  • Health questionnaire responses (medical history, current medications, allergies)
  • Treatment preferences and scheduling notes
  • Contact form submissions (name, email, message)
  • Emergency contact information

Our hosting provider (Cloudflare) may automatically collect certain technical information such as your IP address, browser type, and referring page. This data is used for security and performance purposes only.

Health Information

We take the protection of your health information seriously. Details such as your medical history, health questionnaire responses, treatment records, and insurance information are collected solely to provide you with safe, appropriate, and continuous care. We apply industry-standard safeguards to protect this sensitive information. Your health information is never sold, shared with advertisers, or used for any purpose other than delivering quality dental care. We retain treatment records as required by applicable state dental board regulations and professional standards.

Health questionnaire responses — including information about your medical history, current medications, known allergies, and prior dental treatments — are used by our clinical team solely to provide you with appropriate and safe dental care.

This information is kept in secure records and is accessible only to authorized clinical staff involved in your care. We do not sell, share with advertisers, or disclose your health information to any third party except as required by law or with your explicit written consent.

You have the right to request access to or deletion of the health information we hold about you. To make such a request, please contact us using the information at the bottom of this page.

Appointment Records

We retain records of your appointments, treatments, and clinical notes as required by applicable state dental board regulations and professional standards. Retention periods are determined by state law and professional guidelines for dental records.

Appointment history and treatment notes help our team provide consistent, informed care at every visit — ensuring continuity and avoiding duplicate procedures or overlooked information.

How We Use Your Information

We use the information you provide to:

  • Schedule, confirm, and conduct your dental appointments
  • Review your health history to provide safe and appropriate care
  • File and process your dental insurance claims on your behalf
  • Contact you about your appointments, reminders, and follow-up care
  • Process payments (through our secure third-party payment processor)
  • Respond to your questions and inquiries
  • Maintain accurate clinical records as required by professional regulations
  • Improve our services and the patient experience

We do not sell, trade, or rent your personal or health information to third parties.

Insurance Information

Insurance information you provide — including your plan name, member ID, and group number — is used exclusively to file claims on your behalf and to verify your coverage prior to appointments. This information is shared only with your insurance carrier as required to process your claims.

Payment Information

We do not store your payment card information on our systems. All payment processing is handled by a PCI-compliant third-party payment processor. We receive only a transaction confirmation and the last four digits of your card for reference.

Third-Party Services

This website uses the following third-party services:

Cookies

This website uses minimal cookies necessary for basic site functionality. We do not use tracking cookies, analytics cookies, or advertising cookies. No health or appointment information is stored in browser cookies.

Your Rights

You have the right to request access to, correction of, or deletion of the personal information we hold about you — including your contact information, appointment history, and health questionnaire responses. To make a request, please contact us using the information below. Clinical records may be subject to specific retention requirements under applicable state dental board regulations.

Contact

If you have questions about this privacy policy, how we handle your health information, or your personal data, please contact:

Bright Smile Dental
2840 West End Avenue
Nashville, TN 37205
info@brightsmildentaltn.com
(615) 555-0247

Last updated: February 2026

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